8e88 Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services and activities of the 8e88 platform. When you visit the 8e88 website, create an account, or use any of our services, you automatically come under the terms of this policy. 8e88 is committed to protecting the privacy of user information, and this policy is the written form of that commitment.

Our Terms and Conditions should be read alongside this privacy policy, as both documents together give the complete picture of the relationship between you and 8e88.

This policy is intended for users in Bangladesh. Those under 21 years of age may not open an account on 8e88 or use any betting or casino services.

2. Information We Collect

8e88 may collect the following categories of information:

• Identity information: Full name, date of birth, nationality, and government-issued ID details.
• Contact information: Email address, mobile number, and residential address.
• Financial information: Details of deposit and withdrawal transactions, and mobile banking account numbers (bKash, Nagad, Rocket, Upay).
• Technical information: IP address, browser type, device information, operating system, and session duration.
• Usage information: Logs of which games you played, how much you bet, and which pages you used most.
• Cookie and tracking information: Session cookies, preference cookies, and analytics cookies.

3. How We Collect Information

We collect information in the following ways:

• Information you provide directly at the time of account registration.
• Documents submitted during the identity verification (KYC) process.
• Financial information automatically logged when a deposit or withdrawal is completed.
• Data collected from cookies and web beacons during website visits.
• Information provided when contacting customer support, via live chat messages or email.

4. Purposes for Using Information

8e88 uses collected information only for the following purposes:

• To create, verify, and manage accounts.
• To process all financial transactions, including deposits and withdrawals.
• To ensure the security of your account and prevent fraud.
• To maintain records required for compliance with applicable laws and regulations.
• To provide customer support and resolve technical issues.
• To analyze your usage patterns and improve the quality of our services.
• To send relevant communications about bonuses and promotional offers (only with your consent).

5. Information Sharing and Third Parties

In certain circumstances, 8e88 may share your information with trusted third parties. These cases are:

• Payment processing: With mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity verification services: With approved verification agencies to complete KYC.
• Gaming software providers: Studios such as Evolution and Pragmatic Play that operate games on the platform.
• Legal obligations: In response to a court order or a lawful request from a law enforcement agency.

Each third party is required to follow its own data protection rules, and 8e88 shares only the minimum information necessary.

6. Data Security Measures

8e88 uses industry-standard technology and practices to protect your information:

• SSL encryption: All communication on the website is encrypted using SSL technology.
• Data storage: Stored information is kept in encrypted form on secure servers.
• Access control: Only authorised staff can access information on a need-to-know basis.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-step verification: Account security is ensured through OTP and other verification methods.

7. Cookie Policy

8e88 uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required for login sessions and security.
• Preference cookies: To remember your language and settings.
• Analytics cookies: To collect usage statistics and improve our services.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

8. Data Retention

8e88 does not retain your information beyond the period it is needed. Specifically:

• Information for active accounts is retained for the duration the account remains open.
• Transaction records are kept for a specific period as required by legal obligations.
• Even after an account is closed, certain information may be retained for a further period for fraud prevention and legal purposes.
• Information that is no longer relevant is securely deleted or anonymised.

9. User Rights

As a user of the 8e88 platform, you have the following rights:

• Right to access: You may request to know what information is held about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you may request that your information be deleted.
• Right to object to processing: You may object to your information being used for marketing purposes.
• Right to data portability: You may request your information in a usable format.

To exercise these rights or for any information-related enquiry, contact the 8e88 support team.

10. Responsible Gaming and Data Protection

8e88 believes that data protection is an essential part of building a safe gaming environment. Reading our Responsible Gaming guidelines will show you how we monitor user playing patterns to provide assistance where potential issues arise. This monitoring is carried out in full compliance with the privacy policy.

When tools such as limit-setting, temporary account suspension, or self-exclusion are used, the related information is applied solely for the protection of the user.

11. Minor Protection

8e88 does not permit those under 21 years of age (21+ only) to open an account. We strictly enforce this restriction through identity verification. If it becomes known that a minor's information has been collected unintentionally, it is deleted immediately and the associated account is closed.

12. Policy Changes

8e88 may revise this privacy policy from time to time. If any significant changes are made, users will be notified by email or through a platform notification. Continued use of the platform after any changes will be taken to mean that you have accepted the revised policy.

13. Contact

If you have any questions or requests about this privacy policy, please contact the 8e88 customer support team. Our support team is available 24 hours a day, 7 days a week in Bengali and English — via live chat or email. You can also visit our FAQ section for answers to common questions.

Email: [email protected]